Specialties
For Staff
Enhanced interpersonal skills for effective patient and co-worker interactions.
Techniques for empathetic listening to understand and resolve patient and co-worker concerns.
Strategies for handling difficult patient and co-worker situations with compassion and professionalism.
Training on cultural sensitivity and communication in diverse settings.
Customized training programs to improve staff performance in person, on the phone, and via written correspondence.
Competency-based training plans to address specific skill gaps.
Team-building exercises to foster collaboration and teamwork, and increase morale and productivity.
For Management
Guidance on managing cultural differences within the team and patient base.
Coaching on conflict resolution and performance management.
Guidance on creating a positive and supportive work culture.
Guidance on running informative and energizing office meetings.
Assistance in developing effective recruitment strategies.
Guidance on engaging phone and in-person interviewing techniques, candidate assessment and selection resulting in fewer no shows and decreased turnover.
Onboarding programs and materials that ensure new hires are successful and well-equipped to do their job.
Organizational guidance for managers with a lot on their plate.
Guidance for leadership dynamics and facilitating collaborative teams.
For Operations
Review and optimize existing operational procedures (appointment scheduling, check-in/check-out, pre-testing, patient flow, etc.).
Identify areas for improvement and implement best practices.
Policies and procedures for compliance with industry standards and efficiency in your unique clinic (individual procedures or full manual).
Guidance on quality assurance and patient satisfaction including how to respond to patient feedback and online reviews.
Assistance with strategic planning and business development.
Guidance on marketing and patient acquisition strategies.
Systems for tracking and reporting key performance indicators.